PRIVACY POLICY

1. Introduction

DoorMed (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, or digital tools.

DoorMed provides community-based healthcare services including nurse support, OPD consultations, home care and emergency assistance within residential societies.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

A. Information you provide voluntarily

• Name

• Phone number

• Email address

• Society name or residence details

• Queries submitted through contact forms

• Any additional information you share during communication
  
  

B. Automatically collected information

We may collect non-personal usage data such as:

• Browser type

• Device type

• Pages visited

• Time spent on the site

This helps us improve website experience and service delivery.

C. Health-related information (only with consent)

During a pilot or service engagement, we may collect:

• Vitals and health parameters

• OPD consultation notes

• Emergency response notes

All health data is collected only with explicit resident consent and stored securely.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries

• Evaluate pilot requests from RWAs or societies

• Provide you with medical or operational updates (if you sign up)

• Improve service quality and safety

• Maintain internal clinical and operational records

• Comply with legal or regulatory requirements

We do NOT sell, rent, or trade your personal information.

4. Sharing of Information

We may share information only in the following situations:

✔ A. With your consent

For medical care, emergency coordination, or referrals.

✔ B. With healthcare professionals

Nurses, doctors, or specialists directly involved in your care.

✔ C. With third-party service providers

For secure data storage, communication tools or diagnostics—only when necessary and under confidentiality agreements.

✔ D. Legal compliance

If required by law or government authorities.

We do not share data with insurance companies, pharmaceutical companies, or advertisers.

5. Data Storage & Security

We follow industry-standard safety protocols:

• Encrypted storage

• Limited access controls

• Audit logs

• Regular internal reviews

Although no system is 100% secure, DoorMed implements safety practices to protect your data from unauthorized access, alteration, or disclosure.

6. Data Retention

We retain information only as long as required for:

• Providing services

• Legal and regulatory compliance

• Internal quality and audit purposes

You may request deletion of your information (subject to medical record retention laws).

7. Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Withdraw consent

• Request deletion (where legally permissible)

• Ask how your data is used

To exercise these rights, email us at:
📧 drsiddharaths@doormedhealthcare.com

8. Children’s Privacy

DoorMed does not knowingly collect information from children under 16 without parental or guardian consent.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

10. Updates to This Policy

DoorMed may update this Privacy Policy periodically. The updated version will always be available on this page with the latest revision date.

11. Contact Us

For any questions regarding this Privacy Policy, contact us at:

📧 drsiddharaths@doormedhealthcare.com
🌐 www.doormedcare.com